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When Was The Last Time You Made Someone’s Day?

I was browsing in a bookstore recently and a sales clerk came up to offer assistance.  For a start, that impressed me,  as it doesn’t happen often these days.  We began a conversation about the book I was looking for, and he became immediately animated.  He seemed genuinely thrilled to be able to share his vast knowledge of all things literary.  His eyes lit up and his passion for literature shone through.  When I asked him how he had gained so much knowledge he told me that he has a literature degree.  I don’t know why he was working in a book store, whether it was by choice or necessity, but it seemed to me that he was a valuable resource to have working there.  He gave me his name and offered to help again if I returned to the store.  I so appreciated the positive customer service experience he had provided, and I really noticed it because it is so rare today — so I took a moment when I got home to send him a thank you card.
A few days later I received an email from him (Ryan) with the following comment:

“I received your thank you card, and I really appreciated it.  Working in retail means that much of the time I end up helping a lot of people who feel entitled to my efforts on their behalf or are outright rude.  Your card was a refreshing and uplifting way to start the day.”

For me there were two messages in that experience:

1. It is important to acknowledge good/exceptional customer service.

2. Taking the time to send a heartfelt card in this fast-paced world can make  a difference – and make  someone feel special.

When was the last time you made someone’s day?  I’d love to hear about your positive customer service experience and how you made a small, yet so important, difference to someone.

Janice